S. No FAQ

Yes, we ensure all personal data will be kept confidential with the maximum level of security through the application

Visit the City of San Diego portal/application. Click on the ‘Register’ button under the My Account module, and enter all required information. Upon successful submission, an automatically generated email, with an activation link, will be sent to the email address provided.

Navigate to 'Login Help' on the landing page.

  • To recover a forgotten password:
  • 1) On Login screen, click, ‘Forgot Password.’
  • 2) Enter your registered email address, and click the ‘Submit’ button to proceed.
  • 3) Once you click the ‘Submit’ button, an automatically generated email will be sent to your email address, along with a confirmation link to reset the password.
  • 4) Click on the ‘Click here’ link, and enter your security answers provided at the time of registration.
  • 5) Click ‘Next’ and proceed with updating the ‘New Password’ and ‘Confirm Password’ fields to complete the password reset process.

  • To recover a forgotten user ID:
  • 1) On Login screen, click, ‘Forgot User ID.’
  • 2) Enter your registered email address, and click the ‘Submit’ button to proceed.
  • 3) Once you click on the ‘Submit’ button, an automatically generated email will be sent to your registered email address with the requested User ID.

  • Other sign-in problems:
  • For any other issues related to signing in, click ‘Problems with Sign-In’ to connect with customer service via email.

Your IP is blocked if you submit invalid details beyond the authentication limit while registration, login, resetting password, adding account and changing the password.

In the My Account module, the ‘Profile’ section will allow you to update your Mobile Number, Alternate Number, Email ID, Service Address and Security Questions.

In the My Account module, under ‘Settings,’ you may choose Email/Push notification for ‘Connect Me,’ ‘Service’ and ‘Outage.’

Upon successful login, you will see the ‘About My Home’ screen display, where you may provide any information related to the registered account/property. The same information may be updated in the 'About My Home' tab in the My Account module.

Keeping your information confidential and secure is a top priority for us. The username and password you create for your account are unique identifiers only accessible to you.

Billing statements are available for viewing once they have been generated by City of San Diego.

Yes, you will be alerted when your bill is due through the selected choice of notifications (ie. email/push).

Yes, you may go to the City of San Diego office to make payments. In the Billing module, under 'Payment Location,' City of San Diego’s payment locations will be displayed in a list/map view.

In the Billing module, click ‘Billing Questions,' to be redirected to Connect Me module. Here you may send an email request for billing and payment related inquiries to City of San Diego.

On the Dashboard, in the Usage module, you can view graphs and charts illustrating consumption and current/historical usage comparisons.

Your account information is confidential. Usage data, meter, and property information is accessible only by the Account holder.

Yes, you are eligible to enroll for rebates and programs if you are a registered user with City of San Diego.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

In the Service module, you can submit a service request by clicking the ‘Reason’ field, and selecting one of the drop downs for move in, move out, service transfer. Once you have selected the reason, complete and click ‘Submit.’

A scheduled service request automatically defaults to the following business day. If you require a specific date, navigate to the Service module, where you may select an upcoming business day.

Yes, each service request will have a distinct work number assigned.

Yes, you will be notified prior to an outage if you have opted-in for notifications (ie. email or push).

In the Outage module, a map based on your current location will display the pinpointed area of the outage. You may click on the pins for specific details (ie. status, estimated restoration, etc.) A list view of current and planned outages will also be displayed on the right-hand side.

To ensure your comparison is accurate, we have selected nearby homes that require similar water needs, such as home size.

On the Dashboard, in the Notification module, you will find all emails from the City of San Diego with regards to updates and Utility information. This module also allows direct response to email notifications, enabling real-time two-way communication with City of San Diego.

In the Connect Me module, fill in all required fields (i.e. Select a Topic, create a 'Subject,' and add 'Comments'), then click 'Submit.' City of San Diego will receive all submitted information via email.